Donna also provides assistance with individual change and business strategies/coaching, giving small business owners an opportunity to explore their strengths and techniques to build their confidence and performance. Prosci based
- Strategies and Plans for ERPs, Procedures, Programs
- Business Process Documentation for Systems-Based Technology Project Management (Small – Full Life Cycle)
- Planning and Project Components
- Training Modules and Facilitation
- Executive Sponsorship Strategy and Execution
- Testing Management
- Business Process development
- KPI Tracking
- Change Management Coaching (OCM ‘Lite’) for companies, managers and teams
Most recent Project and Change Management projects:
Hitachi Solutions Canada – Change Advisor – Dynamics 365
Various Enterprise projects utilizing Prosci tools and methodologies – Change Advisory Lead, Strategy, Communications, Testing, Sustainment, Training Planning and deployment of Microsoft Dynamics 365 projects (F&O and CE) for Manufacturing, Food Production, Supply Chain, Finance clients across the USA and Canada. Projects valued up to 18$M and affecting up to 1,600 users.
Bow Valley College – Project, Change and Business Advisory, Trainer, Technical Writer
- PM/OCM/BA for Self-Serve Library Kiosk/Application – Analysis of business requirements and process flows, development of project, change and sustainment Phased management of Installation and integration of 7 software/application platforms and hardware, development and design of change materials/signage, training guides, website content (department) for go live, affecting over 10,000 users.
- PM/OCM for Appointment Booking Projects (2 phases/2 software)- Configuration for and management of installation and integration of 2 independent software platforms (MS Bookings and RegisterBlast) including rapid deployment in 9 days (MS Bookings) for one department that catered to over 10,000+ users/350 appointments Analysis of business requirements and process flows, development and management of project, change and sustainment documentation and lifecycles. Assisted in User Acceptance Testing and led training for configuration. Development and design of custom change materials/signage, training guides, website content (department)..
- PM/OCM for Online Proctoring Project – Rapid Deployment (22 days) Development and management of project, change and sustainment documentation and Development and design of custom change materials/signage, training guides, website content (department) for go live, affecting over 1,000 users in two faculties.
- Change Management and Training for Optical Recognition Software Project, providing training and handbook, change communications resources for two departments (pilot introduction in two faculties, then released to remaining departments), assisted in User Acceptance Testing
and the development of sustainment plan.
- Technical Writer – Pandemic Team – Rapid deployment (21 days), assisting in the development, writing and design of Quick Reference Guides for COVID protocols and MS Teams integration during conversion from face-to-face classes to online Affecting 13,000+ users.
- PM/OCM for Intranet Project – Development and management of project, scope and planning documentation. Phased management of development involving Sitecore (CMS), site content Worked with every College department regarding permissions (authors/approvers), assisted in planning for SharePoint Cloud document storage and global directory access and managed data cleansing/migration.
- Business Case Developer – Assisted PMO in the development of business cases ranging in cost from $66,000 to $685,000. Collaborated with executive sponsors and business owners to ensure proper budgeting and risk management.
WSP | Focus Engineering – OCM and Communications for procedure document launch. A SPAN OMS project.
Sanjel Canada – OCM (Business Process) and communications (Release 1) and OCM and Change Management Manager for Release 2 launch, for ERP affecting 750 employees, expanding to 1,500 in Client Services, Supply Chain/Procurement, Finance, Operations, IS, etc.
